Urban Core Technologies
7734 Cresap Ln, Hanover, MD 21076
Email: info@urbancoretech.com
Phone: +1 (888) 668‑2959
NOTICE – READ THIS PAGE
If you do not agree to these terms, please discontinue using this site immediately.
Urban Core Technologies (“we,” “our,” “us,” or “this Site”) is committed to respecting and protecting your privacy. We offer the benefits of modern internet technology while ensuring your experience remains secure and personalized. We may collect Personally Identifiable Information (such as your name, email address, street address, and telephone number), subject to the terms described in this privacy policy. Your personal information will never be rented, sold, or shared with unauthorized third parties. WE HATE SPAM. Your privacy is our top priority, and we do not disclose personal data without your consent.
How We Gather Information From Users
The manner in which we collect and store user data depends on the specific pages you visit, the features you interact with, and the services you choose to utilize. For instance, we may request information when you register, subscribe to a newsletter, access certain areas of the website, or place an order. Information may also be requested during contests, surveys, chat sessions, or other interactive experiences on our site.
This Site also uses automated technologies to gather information, including server logs, browser cookies, and device identifiers. These tools help us remember your preferences and enhance site functionality. For example, a cookie may store your username to eliminate the need for repeated logins. Cookies may also limit the frequency of ad displays. Additional technologies may be introduced as our services expand. You can disable cookies in your browser settings, but this may affect access to certain features or require you to re-enter information during future visits.
What We Do With Information Collected
Like many digital platforms, we use collected information to tailor content and services to individual users. Non-personal, aggregated data may be used to analyze user behavior and improve site functionality. For instance, we might combine usage patterns to understand which pages are most popular or which features are most engaging.
Occasionally, we may share limited personal information with reputable third parties for marketing purposes, such as direct mail campaigns. This could include your name and physical address. However, your email address and private billing information will not be shared. You may opt out of these mailings at any time.
We may use Personally Identifiable Information to communicate with you regarding your profile, transaction status, service updates, new product announcements, and related topics that may interest you. Additionally, this information may be used for administrative purposes such as customer service, technical support, contest management, and content customization.
Authorized service providers, such as website hosting and data management partners, may access your data when necessary to ensure continued functionality and delivery of services. We only share information with partners that meet our confidentiality standards and follow industry best practices.
Business Transfers and Legal Compliance
As Urban Core Technologies evolves, we may engage in business transactions such as mergers, acquisitions, or partnerships. In such instances, customer information may be transferred or disclosed as part of those arrangements. In the event of a sale or transfer of assets, personal data may be included among the transferred assets.
We may also disclose information in compliance with legal processes, including court orders, subpoenas, or regulatory requirements. Information may be shared with authorities in connection with investigations, debt collection, fraud prevention, or if we believe disclosure is necessary to prevent harm or protect our rights.
Although we use personal information conservatively, you should assume that your data may be shared with others. This includes names, addresses, emails, phone numbers, and behavioral patterns. Whether or not such sharing takes place in practice, we recommend assuming it could occur when deciding to engage with our platform.
Linked Platforms and Third-Party Services
Our Site contains links to other websites, advertisers, partners, and service providers. These third-party platforms may collect user data independently and operate under separate privacy policies. While we expect our partners to respect your privacy, we do not control how third-party platforms manage user information.
Examples of third-party involvement include:
- Embedded or framed content from external sources
- Promotional offers hosted offsite
- Partner tools, contests, or surveys that redirect to a new domain
Advertisers or external services may use cookies and tracking tools to analyze behavior or display targeted content. We are not responsible for the data these entities collect or how they use it. You are encouraged to review third-party privacy policies before providing personal information.
If you choose to participate in public forums or chat areas on our site, any information you submit is visible to others and may be used by unknown individuals or companies. This may result in unsolicited messages or contact. Urban Core Technologies is not responsible for information disclosed voluntarily in public areas.
Children’s Privacy (COPPA Compliance)
We fully comply with the Children’s Online Privacy Protection Act (COPPA). Urban Core Technologies does not knowingly collect any personal data from individuals under 13 years of age. Our site, products, and services are designed for users aged 13 or older.
If you believe that we have inadvertently collected information from someone under the age of 13, please contact us immediately at info@urbancoretech.com so we can take prompt corrective action. All users can edit or delete their personal information by accessing their account settings.
Email Policy and CAN-SPAM Act Compliance
To comply with the CAN-SPAM Act of 2003, we ensure all promotional and transactional email messages:
- Include accurate sender details
- Provide a visible unsubscribe link
- Use truthful subject lines
- Honor all opt-out requests promptly
We do not send misleading messages or allow third-party marketing using your email information without your consent.
Customer Support and Contact Access
Urban Core Technologies is committed to customer satisfaction. Support services are available during the following hours (MST):
- Monday to Friday: 9:00 AM – 7:00 PM
- Saturday to Sunday: 10:00 AM – 5:00 PM
We provide assistance through email, phone, live chat, and a ticket-based system. Ticket response time is typically within 12 business hours of submission.
You may contact us directly via:
Urban Core Technologies
7734 Cresap Ln, Hanover, MD 21076
Email: info@urbancoretech.com
Phone: +1 (888) 668‑2959
Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of the United States and the State of Maryland. In the event of a dispute, both parties agree to make a good faith effort to resolve the matter through mediation.
If mediation does not lead to a resolution, the dispute will be submitted to binding arbitration in the United States. The decision of the arbitrator will be final, and may be enforced by any court with jurisdiction.
Any mediation-related costs (excluding individual attorney fees) will be equally shared between the parties. This Privacy Policy is not intended to create any legal rights beyond what is outlined here.
Data Security and Protection
Your information is protected using Secure Sockets Layer (SSL) encryption technology. SSL is a widely trusted standard for protecting online communications. It ensures that your data, including personally identifiable information and billing-related details, cannot be intercepted during transmission.
We are committed to safeguarding your privacy through physical, digital, and procedural safeguards. Urban Core Technologies never transmits personal details through unsecured channels, and we do not store payment data beyond what is required for transaction completion.
We also do not provide personal information to any external provider, advertiser, or platform outside of fulfillment and compliance purposes. Your security is a cornerstone of our relationship with you.